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• Our Dedicated Tour Guide Did His Utmost to Find the Northern Lights

  Mark J,

  9 thg 2, 2025

  - Viator

  4.00

  Unfortunately, the weather didn't cooperate even though our tour operator tried his utmost to locate the Northern Lights during our tour. In fact, our tour guide went south, then north, and late into the evening there was a slight opening in Finland when we saw a glimpse of the Northern Lights until they disappeared by cloud cover. It was an extremely windy evening when we stopped in Finland, and our tour guide graciously moved the minibus we were in to block the harsh wind. We got back to our hotel around 3AM. Kudos to our tour guide for doing his best to find the Northern Lights. I'm giving this tour 4.5 stars because we were only given a week or so to download the tour guides pictures which is not an adequate amount of time for those like us who were not due home within that time period to download the pictures. Two weeks to a month is a more realistic time period.

• Memorable and Thoroughly Enjoyable

  Wayne T,

  18 thg 1, 2025

  - Viator

  5.00

  Our tour with Alan our guide, driver and photographer, from Enjoy the Arctic, was memorable and thoroughly enjoyable. Our chase took us to a few locations, including Kvaløya and Kårvik, where we witnessed magnificent aurora borealis displays in the warmth of an open fire, while enjoying cake and hot chocolate. Alan is experienced, knowledgeable, and professional. He did his best to ensure we were not disappointed and drove to several locations, where he took many photographs of us under the northern lights. Our photographs were available for download a few days later. We highly recommend this tour.

• Fantastic Experience

  Fiona D,

  10 thg 1, 2025

  - Viator

  5.00

  We had an amazing trip with Alan. He was engaging, interesting and knowledgeable about the Northern Lights. He absolutely did his best to find the optimum spot to where we might see lights (never a guarantee with nature!). We were unbelievably lucky to see a beautiful light show. Can highly recommend this tour, just be realistic and remember that the guide can't magic up the Northern Lights if the conditions aren't right!

• Fantastic guide!

  Jeannette E,

  2 thg 1, 2025

  - Viator

  5.00

  Alan was fantastic, and I would highly recommend this tour! We had a very low chance of seeing the lights with the combination of low activity and cloudy skies. However, Alan was very dedicated to trying his best and making this a great experience. Just as we were about to call it a night and depart back to Tromso, Alan took one final look to make be sure, and luckily, we were able to see a little bit of the lights and get some pictures! The lights were very faint but still nice and the pictures we got back were nice. It was a very long night, with us not getting back to Tromso until 3:30am, but I enjoyed every second of it. It was nice to sit around the fire and chat with others and enjoy tea and a LARGE piece of cake.

• No photos and terrible customer experience!

  Jenna R,

  29 thg 12, 2024

  - Viator

  1.00

  As stated in other reviews, we did NOT receive any photos despite the Viator tour description stating that "professional photos taken during the tour are later sent to you via email or social media". We waited patiently for our photos for ~2 weeks, but the tour company NEVER reached out to inform us of any updates or issues, and it took multiple follow-ups from our end just for the company to finally respond...and said there was a technical issue and our photos were lost. Absolutely terrible customer experience. The fact that they never communicated this to us - and that we only found out after persistent emailing - gives the impression that they were trying to cover up their mistake / get away without providing the full services promised. A partial refund was then promised, but it took even *further* follow-ups from us to finally receive any money back...and they only provided a 20% refund (~$36 / person). We did not expect a full refund - given the tour itself and transportation were still delivered - but a measly 20% back was a slap in the face and not adequate compensation for the situation. This was a once in a lifetime experience, and we now have no photos or way to remember it because of this supposed "technical issue". How the company chose to handle the situation was even more disappointing and frustrating. There are many other companies offering these tours in Tromso - do yourself a favor and select a different vendor.