Cần Quan Tâm

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Đánh giá

• Avoid this transfer provider at all costs

  dimuu,,12 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Very bad transfer service in Panama booked on Civitatis. Due to an overbooking of the flight, got on the next flight the next day, so the transfer couldn't be used and requested this driver company in time very early in the morning when the overbooking was known, to change their transfer service from the airport to the next day. They simply said to contact Civitatis to arrange this as they don't have way to manage the platform for changes, which we tried to contact Civitatis, but so hard to get through the chat and once through you talk to a robot and difficult to get an actual person on the chat. Once finally got a hold of a person on the chat, the situation was explained and still they refused a refund as they picked side with the transfer provider Faratransport / Day Tours PTY who happens to be unfortunately the only transfer service of Panama using this platform. This provider Faratransport lied to both us and Civitatis agents, telling us to handle it with Civitatis and that they won't get any money for this, and to Civitatis they said it was a no-show just for them to still get the money. Obviously, they lied, cuz they got informed in time once the flight overbooking was known and that we just wanted to change the transfer date to the next day as the airline solved the overbooking to offer flight the next day. So, there was no cancellation from our part, just a change of date. But Faratransport / Day Tours PTY didn't care for that, only cared about getting the money of their so-called no-show, no humanity at all to handle this situation. Overall, very bad service where they lied, cheated and acted definitely as real crooks just caring about money, so don't use their service, cuz if something unforeseen happens to you, you can be sure you won't get your money back from them. They totally forgot that good service is part of serving clients as clients will come back using your service again and recommend you to others. Please avoid this transfer provider at all costs. I discovered other transfers providers in Panama that offer better and cheaper service on other transfer platforms where I even explained this situation to drivers who were surprised of this attitude of Faratransport claiming that this was very unethical for Panamanians and they are sorry this happened. Really regret to have booked 3 transfers with them, which was actually before the incidence happened, and definitely they won't get any of my money in the future. So if you go to Panama and see this transfer provider Faratransport/ Day Tours PTY on any online or offline platform, avoid it as it will save you money!

• Transportation

  Mildred J,,24 thg 7, 2024

  - Đánh giá từ Viator

  4.00

  After no communication with Company and several communications with Viator. I finally got confirmation of time for pick up. He was an excellent driver and got us to airport on time.