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Meeting and Pickup

Cần Quan Tâm

Đánh giá

• Great tour.

  Scott B,

  16 thg 8, 2025

  - Viator

  5.00

  Joanna was fantastic, she was very knowledgeable and gave a fascinating history of the Eiffel Tower.

• Buy tickets to skip...

  Ruth P,

  8 thg 8, 2025

  - Viator

  2.00

  Buy tickets to skip the line and we delayed too long, paid $250 dollars for better Service, ES lots of money for such bad Service, DE should return half my money

• Great Tour Guide-bad tour experience

  Jim G,

  3 thg 8, 2025

  - Viator

  1.00

  Our tour guide was amazing. Her name was Ekaette and if you can get her, she’s terrific. So much good information However, the only reason we chose to do this was because we wanted to do the summit. We’ve walked the stairs a number of times and we chose to do the summit. Unfortunately, it was closed and we weren’t told until we had already walked up the stairs, which I think was a shame. Also, we had to wait in line for tickets for 45 minutes and we could’ve easily bought them in advance and not done that. So overall, I think the activity was mismanaged.

• Tales about a unique tour

  Claudia S,

  27 thg 7, 2025

  - Viator

  4.00

  It is a unique experience; Learning about the history of the tower was very interesting but climbing up to the observatory is not a task for the weak hearted

• Title: A Deeply Disappointing and Misleading Experience — Tour Guide “Has” Abandoned My Family, Refused to Communicate,

  Abdifatah A,

  24 thg 7, 2025

  - Viator

  1.00

  I typically don’t leave long reviews, but in this case, I feel it’s necessary — both to hold this company and the tour guide accountable, and to warn others who might fall into the same trap. What happened to my children and me was not only unprofessional, but emotionally draining, misleading, and — frankly — cruel. We were scheduled for a highly anticipated tour, something my children had been looking forward to for weeks. It was meant to be a highlight of our trip — an exciting chance to explore and enjoy one of the world’s most iconic attractions. Instead, it turned into one of the most upsetting experiences we’ve had while traveling. Step-by-Step Timeline of What Happened: 1. We booked and paid for the tour in advance. We trusted this company based on their online reputation and the promise of a guided experience that would be informative, well-organized, and family-friendly. We were traveling with young children, so having clear direction and support was especially important to us. We even arranged our travel schedule around this booking. 2. On the day of the tour, we were en route in an Uber — just five minutes away from the meeting location — when I received a phone call from the tour guide, who identified himself as “Has.” He abruptly told us that the meeting spot had changed. Instead of going to the designated place, he instructed us to go to a nearby café. There was no prior notice or email update about this location change. Still, I tried to stay calm, thinking perhaps there was a legitimate reason for the adjustment. Since we were close and unfamiliar with the area, we relied on his directions. 3. The Uber dropped us off at the new location as instructed. We got out, expecting to meet the guide in person — but instead, Has texted me and told me to head straight to the base of the tower, and he would meet us there. Again, no greeting, no check-in process, no official verification — just vague instructions. At this point, I started to get a little uneasy but tried to give the benefit of the doubt. After all, he was the official contact listed on the tour. 4. We arrived at the base of the tower, as directed, and that’s when everything went silent. I texted Has to let him know we had arrived. I also called — no answer. I called again. No answer. I sent multiple text messages. Still nothing. It was as if he had vanished. We were left standing at the bottom of the tower, completely on our own, confused and disappointed. My children — still full of excitement — asked, “When will the guide get here?” I had no answer for them. I waited and waited, calling repeatedly. Not a single response. 5. I have proof — screenshots of the text thread, unanswered calls, and timestamps — clearly showing how communication stopped the moment we were in place. This wasn’t just a miscommunication. This felt intentional — a bait-and-switch tactic where the guide misled us, made us leave our initial plans, and then ghosted us. I felt helpless and, honestly, embarrassed to be standing there with my children waiting for someone who clearly had no intention of showing up. 6. We ended up buying new tickets directly from the official ticket booth — and to make matters worse, they were much cheaper than what we had paid for the tour. That’s when it became clear: we had been overcharged and deceived. I asked the ticket agent if this kind of thing ever happens, and they sadly told me: yes — they’ve heard this story from many tourists before. This wasn’t just a one-time slip-up; this seems to be a recurring issue. 7. I immediately tried to contact the tour company. After being hung up on twice, I finally reached a customer service agent. I explained the situation in full detail, including the fact that we were never met by Has, and that he completely cut off communication. I mentioned I had call logs and text messages to support my claim. The woman on the phone said she couldn’t get a hold of Has either — which says everything. He vanished on her too. Yet despite this, they refused to issue a refund, claiming that “there’s nothing they could do.” How is that acceptable? Why This Was So Hurtful I had little kids with me — children who were genuinely excited to be there, excited for a guided tour that would make this memory extra special. They were counting on me, and I was counting on this company to do their part. Instead, we were abandoned. No guide, no support, no apology — and no refund. Imagine having to look into your child’s eyes and explain that the person who promised to show them something special simply didn’t show up. That no one will take responsibility. That your money — which could’ve been used for something else on your trip — is gone. What I Want Others to Know • This felt like a scam. Whether it was intentional or grossly negligent, this experience was completely unacceptable. • I have documented evidence of everything — time-stamped texts, call logs, and the ticket agent’s verbal confirmation that this has happened to others. • The company is not responsive or helpful. Being hung up on twice before someone even acknowledged the problem says everything you need to know. • The guide’s name was Has. If you are ever assigned a tour guide by that name, proceed with extreme caution — or better yet, request someone else immediately. • The cost was significantly inflated compared to the actual ticket price. You’re not just paying for a no-show — you’re being overcharged for the privilege of being ghosted. My Request I am publicly requesting a full refund from this company. I have reached out multiple times via phone, and I am more than willing to provide the documentation to support everything in this review. But based on how I was treated, I do not have high hopes. What I truly want is accountability — not just for me and my kids, but for the many others who may fall into this trap. It is absolutely unacceptable to treat paying customers this way. Final Thoughts We travel to learn, to explore, and to make beautiful memories with our families. Experiences like this leave a bad mark not only on the company involved but on the entire travel industry. This should not be allowed to happen again. If you’re reading this and considering booking — please be careful. I would strongly encourage you to consider another company, or at the very least demand very clear, written communication, and insist on verifying the identity and reliability of your assigned guide beforehand. This experience was a major disappointment, and it’s painful to even write this out — but if it spares even one family from going through what we did, then it’s worth it.