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• Liars. Rude. Aggressive. Scammers.

  Valencia R,

  29 thg 7, 2025

  - Viator

  1.00

  These people are horrible. DO NOT BOOK WITH THEM. I purchased a reservation on the morning of April 17th @ 6am for an April 18th booking at 11am. These people re-scheduled my reservation stating "I did not check in" but had all of my information.. Sending me an email and text message after they've already changed the time with Viator, which I informed them did not work with the rest of my birthday reservations. Proceeding to be rude and disrespectful to me and stating they would give me a refund. This did not happen. I took it up with Viator who told me to dispute with the merchant and my bank. I provided text messages and all details just to be told that the merchant "cancelled my appointment due to weather issues and were in their right to do so within the 24-hour window, at their discretion. They know how to trick the Visa dispute process because it is basically an automated system. My bank would not honor a credit because of this and I am out of $200+ on my birthday and just told to deal with it. AGAIN, do not book with them.

• Incorrect meeting time and Sean is rude

  EricaCarruth,

  28 thg 7, 2025

  - Viator

  1.00

  All communication from Viator said to meet at 8 a.m. I reviewed it multiple times. For meeting point if you hit “get directions” it will send you to a marina. In the notes however they state “don’t go to the marina, go to the boat launch” (paraphrasing here) We were running late by about 3 minutes so I texted them at 7:50 asking for clarification because I knew every minute counted. The texting was very dismissive and abrupt and didn’t give any guidance. When we got there admittedly 10 minutes late (because finding the ramp took some asking) We were told adamantly that our instructions said to be there at 7:25 and I had missed all the instructions from the safety meeting. Sean said he wouldn’t talk to me because I was emotional. What he meant was he wouldn’t allow me to talk and he would rudely tell me how I was wrong and my email said 7:25 (it did not) If I tried to respond he would then go off again but state how he wasn’t going to listen to me. Suffice it to say, Sean is not a great communicator. We walked away and before we got to the top of the boat ramp received a full refund notification from Viator. I’m not sure if he actually looked at the emails from Viator and saw he was wrong or if that was an automatic thing. Paddle Express, if you read this, Sean needs a vacation or some communication work or both! If you book this I would call them and find out your actual meeting time because the email from Viator was not correct. We did not tour antelope through them. We rented our own Kayaks for a $80 total through the Marina and they are lovely. The canyons are totally worth it but Paddle Express…not so much.

• Terrible & unprofessional

  Jo D,

  26 thg 7, 2025

  - Viator

  1.00

  I hope this will help others before booking & strongly encourage them to look at reviews elsewhere about this company I am writing to formally express my concern and disappointment regarding the tour scheduled for July 26, 2025 @ 7am which was canceled upon our arrival. To begin, I received a message from the guide a day prior stating that our tour would be delayed to 7:30am with no additional detailed instructions. Our group arrived on time, contacted the guide, and waited for further instructions. Upon arrival, we were not informed about a $30 parking fee or a 7:25am arrival time for orientation. I would like to acknowledge that one of our participants disclosed an inability to swim. We understand that timeliness and safety are important and take full accountability for any disruption this may have caused. However, despite our effort to still proceed safely and cooperatively without the one person, the tour guide gave several conflicting reasons for the cancellation. This behavior felt inconsistent and unprofessional. For example, we were told we are unable to proceed without one person because it will “mess up the vibe of the group.” What was more troubling were certain behaviors by the guide that suggested bias and possible racial discrimination toward members of our group. While we do not take such accusations lightly, the tone, dismissiveness, and overall treatment we received stood in stark contrast to the welcoming and inclusive environment we had expected from your company. The guide also accused us of “making a scene” when politely asking questions about the refund. We flew from another state and drove an additional 4 hours to experience paddle express and are disappointed that things ended the way they did. Thank you for stopping us from making the wrong decision in giving your company our money.

• Beautiful views (bring your own)

  Daniela S,

  20 thg 7, 2025

  - Viator

  4.00

  Did not start at 7am No dry bag given Best for not beginners Guide very helpful, knowledgeable and overall very nice

• Sean Sucks

  Cameron R,

  18 thg 7, 2025

  - Viator

  1.00

  Kayaking is fun if you have Sean as your guide PLZ CANCEL he is extremely unprofessional and aggressive. The also just recently got his guide license revoked and got some reason they gave it back