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• Enjoyed our guided tour experience

  Ivan P,

  13 thg 9, 2024

  - Viator

  5.00

  It definitely helps to have a knowledgeable guide to make the most of your time in Edinburgh. We enjoyed our visit. The Whisky Tour was very informative about the process and the history of how whiskey came about in the region. Even if you are not crazy about whiskey, it's worth attending the tour. You can take just a sip, not at all, or enjoy the full tasting. Loch Lomond was a nice break for lunch in the afternoon. Our most enjoyable spot was Stirling Castle, of course. We wish we had more time to see everything!

• Very disappointing

  Guy M,

  13 thg 9, 2024

  - Viator

  2.00

  Where do I start… first off, the tour started 15 minutes late (because of traffic, they said, but 5 other tour buses were on time…), with minimal apology for the delay or info as to when the bus was due to arrive. The distillery tour, which should have been part of the tour and not an extra since there is absolutely nothing else to do at this distillery, was very simplistic and with very little guidance from the distillery staff was provided (other distilleries do much better). The pause at Loch Lomond was nice, but was no more than a lunch stop. There was no photo stop or toilet pauses other than this on the tour, even if some passengers requested it Stirling Castle was the highlight of the tour but, unfortunately, this stop (90 minutes) was way too short to really take in this sight. Throughout the tour, the info provided by our guide/driver was fine but very sparse. It almost felt like we were shuttled from one place to another in a city bus Very disappointed with the experience, considering this was our first tour with this provider: other providers during our stay in Scotland fared MUCH better

• Not worth it!

  Angelos T,

  14 thg 6, 2024

  - Viator

  1.00

  First we were told that because we booked the last 24 hours before the excursion it was not possible to go to a distillery! We complained and they told us that they will try but there is no chance of a refund even if it doesn't happen! We ended up going to a completely uninteresting distillery in the center of Glasgow instead of what was on the schedule. We didn't see a single barrel of whiskey! Next we went to Loch Lomond. The program said we would stay there for an hour. The driver only gave us 7 minutes (it wasn't raining in case you were wondering) and took us for an hour to an ugly village that wasn't on the schedule. He guided us to a poor quality tourist shop with lousy food. After wasting our time there unwillingly, we went to Stirling Castle which is very beautiful on the outside but the rooms very fake made on the inside. After 1.5 hours there we returned to Edinburgh. We spent 6 hours in an uncomfortable minivan, we saw beautiful nature along the way but we only had the opportunity to walk in nature for 7 minutes out of the 10 hours of travel! Overall a disappointing experience, on a day that was wasted on this tour. Do yourself a favour and don't repeat our mistake of trusting our precious time to these tour operators. The driver was funny.

• Good Scottish trip

  Cristiana o,

  14 thg 5, 2024

  - Viator

  5.00

  The trip was great and the guide was very good and knowledgeable. Stirling Castle is definitely a must to visit while in Scotland.

• Disappointing.

  ROBERT H,

  22 thg 4, 2024

  - Viator

  2.00

  This tour did not meet expectations and the description of it posted is actually a deceptive business practice which should be investigated. Regarding the latter, the description of the tour clearly states that food and drink are included. They are not...or, I should say, they were not included on Tuesday, April 16 when we took the tour. We arrived on time at the meetup point and the first thing we learned was that the usual "professional guide" was not available for our tour on this day. The guide's substitute was charming and openly admitted he was new to this. Ok. Fine. And he did his best. Then, we began the tour and immediately there audio problems on the bus. There were only 6 of us on the tour: 3 couples. We could not hear what the "narration" from the new guide or the driver, who sort of took turns narrating the trip. Genuine apologies were offered and that's nice, but it doesn't help when you can't hear the tour guide. Next problem was how the tour was structured. We arrived at the Clydeside Distillery a full hour before the distillery tours began. So, an hour wasted. BTW - as a customer, you are on the hook, so to speak, for the costs of the distillery tour, all food/drink/goods you might purchase on every stop of the excursion, including admission to Stirling Castle. These are not hidden charges in how Viator describes the offer but they aren't made very explicit either. Thought it would be good to underscore that what you are paying for is merely transportation, particularly when there's no professional guide provided and you can't hear a single word on the tour bus. Also, regarding tour structure, there is an abundance of time spent at the distillery and the Loch Lomond visit, but not enough time set aside for a proper tour of Stirling Castle, which deserves at least 90 minutes of time to explore. Let me be clear: everyone of the representatives of the tour were very kind and apologetic about the circumstances surrounding the last minute professional guide substitution and the audio problems on the bus. These were 2 very nice men doing the best they could under the circumstances. However, the end result was a tour where nothing was truly guided, not enough time was allotted for Stirling Castle, and no food and drinks were provided, despite being listed as "included' on the website. You have been warned. Think carefully before choosing this particular tour. One other note: Clydeside Distillery is no big deal. I feel certain there are better, more interesting distillery tours all over Edinburgh.