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• Even though the day was...

  Diana M,

  27 thg 10, 2025

  - Review from Viator

  4.00

  Even though the day was rainy this tour was awesome Our tour guide was excellent and provided humor along with his extensive knowledge

• Skip queue tickets and audio

  AnneGillian M,

  25 thg 10, 2025

  - Review from Viator

  4.00

  When we got the voucher from the agent the officials on the door refused us entry - telling us to go back and swap the voucher for tickets - saying it’s not difficult. Back we went and the agency employee took us passed them - they said nothing-and to the front. Only one cafe opened inside and ladies toilets had no water so no flush or ability to wash hands.. pretty grim

• Don't buy tickets through this site!

  Michaela W,

  16 thg 10, 2025

  - Review from Tripadvisor

  3.00

  The ruins of Pompey are very impressive and definitely worth a visit. I would buy the tickets directly on site and not through the online site of this company. It is not an official sales site!! Skip the Line was the opposite for us, we first had to look for the small office where we could pick up Vouchers and the audio guides for which you have to deposit the pass! Then we had to walk with the Vouchers again 500 m back to the main entrance and queue there again to exchange the Vouchers for original tickets. Then queue again at the entrance. I don’t understand what this has to do with skip the line, it’s the opposite and you even have to queue more. There have been even more complaints about the way this online sale works.

• Pompeii self guide audio tour.

  Deborah P,

  7 thg 10, 2025

  - Review from Viator

  4.00

  The collection of the tickets & audio guide was very easy. Do make sure that you have a form of ID to leave with the company. Access to the experience was straightforward although you still have to queue. Did find the audio guide confusing. In the end just finding the place and listening to that particular description.

• No need to book

  Joann A,

  7 thg 10, 2025

  - Review from Viator

  2.00

  I booked a trip for the first Sunday of the month when I got there the person handing out the audio guides said the first Sunday of every month is free and all I really should have been charged for was 10 Euros for the audio guides. I contacted Viator and was told they had to contact the host for a refund but I have not heard back yet. Pompeii is fantastic, don’t book this trip wait till you get there and rent your own audio guide

• Recommend using a guide mislead by staff at Pompeii

  Cynthia M,

  5 thg 10, 2025

  - Review from Viator

  2.00

  If you’re going to Pompeii, I recommend you getting a tour guide. We signed up for the skip the line Pompeii on your own. It is a nightmare, having to go over to a different area to pick up what we thought were headset. It just turned out to be some type of old cell phones with a map. Then we tried to enter Pompeii where the person at the desk told us to enter and they said no we have to go to the first entrance. So that was down the hill we went down the hill and when we entered, we were at the end of it not the beginning of it Got very turned around and didn’t know which site was in what area. After being very confused for over an hour we saw very few things and left. Very disappointed. Do yourself a favor and pay more and get a guide.

• Disappointed with the process

  Nadine N,

  3 thg 10, 2025

  - Review from Viator

  2.00

  Skip the Line was a joke! It did not happen. Arrived to find we had to walk 1km to get our ticket from a wholesaler, then line up again to have that ticket exchanged for the entry ticket, then line up again to get through the gate. Not impressed!

• Great!easy and convenient.

  lydie m,

  20 thg 9, 2025

  - Review from Viator

  5.00

  Very good experience, easy to retrieve audio guide, little waiting for us.Simple to use...fluid in explanations,with map and photos,location,and paper map too.Perfect for informative visit and autonomous!

• Poor instruction

  Jackie C,

  18 thg 9, 2025

  - Review from Viator

  5.00

  The tour was wonderful, we upgraded to have a guide instead of just audio. The problem was the instruction on where to meet was vague and caused a lot of difficulty for not only us but others that were in the tour.

• Pompeii Just OK

  Nan M,

  13 thg 9, 2025

  - Review from Viator

  2.00

  We paid about $80 on Viator for Skip The line 10am tour with audio for 2. Upon arrival, the lines were short and turns out we could have gained entrance directly at gate for under $30 for both of us including audio. They wouldn’t take my bar code at entry gate for us to get in and “skip the line”. No workers at entry gates knew what our Viator tix were or where we should go. Zero help. I feel having the bar code should BE YOUR ENTRY TICKET. Called Viator customer service who connected me with tour operator and after identifying myself by my clothing and location, came and met me outside a train station where I then followed her up three flights of treacherous steps to get my entry tickets and be upsold by another $20 for an actual guide. Why this needs to be done voids us buying our tix in advance to skip the line. Spent about 20 minutes just trying to get this figured out. This in turn had us waiting another 30 minutes before our tour began as we had to wait for others to arrive by train. Our “English” guide was friendly but not that easy to understand. Getting started late added to more crowds and the heat. It was mid Sept but it’s very warm in Pompeii and little shade. There’s a spot to buy cold water but it’s just about at end of tour. We had to cut away early from our group as we had hired a private driver who was picking us up at noon. All in all, I think Pompeii is something you kinda have to go see out of curiosity and the historical aspect but it was a little disappointing. Let’s just say it’s not like going to the Colesium. With so much to do in this area of Italy, I’d be sure to do better planning and maybe skip this tour.