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• Our tour guide. Amélie,...

  Mounir H,

  25 thg 10, 2025

  - Viator

  5.00

  Our tour guide. Amélie, was extremely professional, courteous and well-informed. The whole experience was very enjoyable and ensured that we made the most out of the visit.. highly recommended..

• Solution

  Faycal A,

  25 thg 10, 2025

  - Viator

  5.00

  We had a problem with a late booking and the agency was able to quickly find a solution. We were able to visit this beautiful place myself and my son. Thank you very much 🙏🏼

• Amazing and historical

  Khalid A,

  23 thg 10, 2025

  - Viator

  5.00

  كانت جولتنا في قصر الحمراء تجربة رائعة بكل معنى الكلمة! المرشد السياحي ربيع كان ممتازًا جدًا، شرح لنا التاريخ بطريقة ممتعة ومفهومة، وكان ملمًّا بكل التفاصيل. الجولة كانت شاملة ومنظمة، واستمتعنا بكل لحظة فيها. أنصح بشدة بهذه التجربة مع ربيع لأي شخص يزور غرناطة Our tour of the Alhambra was absolutely amazing! Our tour guide, Rabie, was excellent — he explained the history in an engaging and easy-to-understand way, and he was very knowledgeable about every detail. The tour was comprehensive, well-organized, and we enjoyed every moment of it. I highly recommend this experience with Rabea to anyone visiting Granada!

• Tour cancelled on us twice!!

  Sandra R,

  22 thg 10, 2025

  - Viator

  1.00

  Honestly, I am shocked to have even been given a feedback form since Viator did not manage to even honor our very expensive private tour of the Alhambra claiming just a few hours before, that no tickets were actually available. And now we receive a feedback form to tell them how satisfied we are with the tour (that never happened)?? This was particularly shocking given that Viator had already canceled on us the day before. Prior to traveling to Granada, we had originally booked Alhambra tickets online with Viator with a guide as part of a group visit and at 11pm the night before our 9:30 am tour, we received a phone call telling us that there were no tickets available at the booked time and that they would try to find us another slot. The next thing we knew is that they had canceled our booking completely. Since we were in Granada as a family with three children with the Alhambra being the main purpose of our visit, we scrambled to try and find an alternative tour. We found an expensive private tour that seemed to still be available according to Viator only to get canceled again. We therefore left Granada with no possibility of visiting the main site we were there to see. This is extremely frustrating and disappointing, and although we understand that the ticketing situation of the Alhambra is very complicated, companies such as Viator need to be more upfront in explaining the process instead of letting you pay and book something which is not actually guaranteed as they are ‘hoping’ they find tickets when you reserve through them. The only thing mentioned in the terms and conditions is that the time may be approximate. That was not our experience at all. They are supposedly at least refunding us in full. We will be closely checking this.

• The time of our tour was...

  Manuel R,

  20 thg 10, 2025

  - Viator

  4.00

  The time of our tour was changed from 2pm to 11am at the last minute. Fortunately we were able to change our plans as well but not a good look for the company. Our tour guide however was excellent and thorough and we enjoyed his expertise.