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• Extremely Poorly Planned & Disappointing Experience

  Varsha R,

  13 thg 8, 2025

  - Viator

  1.00

  I’ve booked many tours through Viator before, but this was by far the worst experience I’ve had. Our guide (a Chinese gentleman) spoke mostly in Chinese, and when he did speak English, his accent was very difficult to understand. We also had to constantly remind him that we were part of the group — he kept forgetting about us. The bus was in poor condition and overcrowded, making the journey uncomfortable from the start. The schedule was poorly managed, and we were late to almost every stop. One of the places on the itinerary, the Nobbies Centre, was closed when we arrived, and we weren’t informed about this in advance. For the Penguin Parade, we were dropped off at 6:00 pm, even though the penguins were only expected to come out around 6:10 pm, and were told to return not later than 7:00 pm. Since we were already late, we couldn’t find a proper place to sit or stand to view them. We also had to rush to use the washroom within that same short hour, which left barely any time to actually see the penguins. To make matters worse, there was no proper dinner stop or break — we were told at dinner time that we wouldn’t be stopping because we were running out of time. Overall, this trip was very poorly planned, communication was lacking, and it did not deliver the experience promised. Definitely not worth the money.

• A Perfect Blend of Scenic Beauty and Unique Wildlife!

  Atiq U,

  4 thg 12, 2024

  - Viator

  5.00

  The Puffing Billy and Penguin Parade Day Tour was an unforgettable experience that perfectly combined history, stunning landscapes, and incredible wildlife. we visited the Penguin Parade at Phillip Island, and it was magical! Watching the adorable little penguins waddle ashore at sunset was heartwarming and an experience like no other. The setup at the Penguin Parade is well-organized, with plenty of viewing spots that don’t disturb the penguins’ natural habitat.

• Disappointing experience

  Lisa K,

  29 thg 11, 2024

  - Viator

  2.00

  Disappointed. Timings listed are not accurate and should be updated for summer / winter activity. Tour actually left at 12.30 and returned at midnight ( due to when the sunsets). This left us with lots of ‘extra time’ for just hanging around. Our tour guide also spoke in broken English which was difficult to understand, especially for people who don’t speak English as their first language. There were 23 of us on the tour. The train ride lasts for 25 minutes departing from Belgrave (sit on the side facing the station - it has better views). The penguins were a lot more artificial than I was expecting with big boardwalks and decks and hundreds of people which made it feel very invasive.

• Worth it

  Javier C,

  11 thg 11, 2024

  - Viator

  5.00

  The trip was really good. The guide was perfect. Good amount of historical information but not too much. The tour was 11-12 hours so be prepared but well worth it. Lots of driving though.