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Đánh giá

• Lack of communication, experience cancelled, and waiting for a refund

  Allison N,

  5 thg 11, 2025

  - Đánh giá từ Viator

  1.00

  We were really looking forward to this experience, but unfortunately it did not go as expected. When we arrived at the Edinburgh address provided, the store was no longer there. I contacted the tour operator through the Viator app and received a call minutes later, during which I was told the experience had been canceled with Viator weeks earlier due to the Edinburgh location closing. A deposit had already been paid, and if the experience was truly canceled, I’m unsure why the full payment was still processed just two days before the scheduled date. Kartel first offered the option to travel to St Andrews for the experience instead, but as this was our last day in Scotland, we had no car, and it would have taken over two hours by public transport, it simply wasn’t a realistic option. I was then assured, on the phone, I would receive a refund directly from Kartel, along with an email confirming that we could enjoy the experience free of charge if we returned within a year. After waiting three days with no communication, I requested a refund through Viator. Overall, this was extremely disappointing, especially as we had planned our entire last day in Scotland around this experience. Had we been informed even a couple of days beforehand, we could have made other arrangements. The lack of communication both prior to the experience and in the follow-up was very unprofessional.

• Really cool experience! I...

  Jasper K,

  18 thg 9, 2025

  - Đánh giá từ Viator

  5.00

  Really cool experience! I had a blast walking through all the design options and discussing what would be the best fit for what I wanted. The staff are patient, nice, and really made my time even better. The only thing to be aware of is that you may (or most likely will) need to pay additional fees depending on your choice. Because of this, it might not be the best option if you’re getting it as a gift for someone — but as long as you know that, it’s a super awesome experience!

• Try something new

  Michael S,

  26 thg 8, 2025

  - Đánh giá từ Viator

  5.00

  Relaxing and fun, wanted to do something different and this hit the mark. A great experience, highly recommend

• Highly recommend.

  Diana R,

  27 thg 6, 2025

  - Đánh giá từ Viator

  5.00

  Very personal experience with Brad who spent over an hour with us. My son was very happy with the final product.

• Unique experience !!

  Judy S,

  3 thg 10, 2024

  - Đánh giá từ Viator

  5.00

  Very unique and memorable experience to build a family keepsake while you are here. Store staff shared history of the business and Scotland…,as well as whisky :) very fun

• Great experience at Kartel Watches Edinburgh

  D5690ASrichardb,

  3 thg 6, 2024

  - Đánh giá từ Tripadvisor

  5.00

  A warm and professional welcome from Josh at the Edinburgh store with an offer of tea, coffee or something stronger. A pity it was 10am as the choice of single malts covered most pallets. Josh spoke about kartel watches, it’s goals and history. The selection of models, movements, case variation and strap offerings is huge. One can even choose the style/finish of strap clasp therefore offering a seemly endless amount of combinations. I already had a pretty good idea of the models I was interested in, though the colour variation needed to viewed, Josh was only too pleased to oblige so to help the decision. I had a most enjoyable morning and would easily recommend Kartel Watches and their watch building experience to anyone that is looking for something a little different

• Fabulous watches

  christinedumbarton,

  23 thg 2, 2024

  - Đánh giá từ Tripadvisor

  5.00

  Didn't know this existed! Lovely watches in the St James centre. Couldn't do the full watch building experience as we were on way to dinner but was still able to choose strap and buckle with option of engraving. Really nice watches too! Staff soooo welcoming and made our visit very enjoyable. Hope to book into full experience on our next visit to Edinburgh.

  

  

  

• Best birthday gift ever

  samantha1703,

  29 thg 1, 2024

  - Đánh giá từ Tripadvisor

  5.00

  Booked this as a birthday gift for my fiance, he absolutely loved it Jordan was very knowledgeable and patient throughout the process. Couldn't thank him enough for his customer service! Highly reccomended

• Excellent experience for wrist watch lovers!

  Steven L,

  2 thg 9, 2023

  - Đánh giá từ Viator

  5.00

  If you like watches and enjoy customizing things to make them yours, this tour is for you! We had so much fun learning about the company, seeing all the options to build our own customized watches while sipping scotch the entire time! I own many watches, but I have been wearing my Kartel watch every day since we made it! Highly recommend this experience!

  

• Generally underwhelming experience

  thomasrM7776PB,

  10 thg 8, 2023

  - Đánh giá từ Tripadvisor

  2.00

  I purchased a watch here in March 2023. The process in store actually went find, although the watchmaking experience essentially involves picking a case, picking a strap then getting the back engraved if you want it. When finalising the sale I was told the strap wasn't in stock, and would take a few weeks to arrive. Fine I thought, no problem. However, from this point onwards it took a long time to sort everything out, and the customer service on the Kartel side wasn't great, in fact it was practically non-existent. I was initially told it would take a 2 or 3 weeks to come back in stock. After hearing nothing after 3 weeks I called, to be told the same thing again ("a few more weeks"). After a month a manager intervened and told the shop to give me a different strap so I could at least wear the watch I had paid for. Over the next four months numerous deadlines passed, with no updates from Kartel; I was never contacted on their initiative, and every time I had to call them for an update. Each time I was told "a few more weeks". I was eventually guaranteed delivery by a certain date, otherwise I would be provided with a refund. That deadline came and went, and when I called for news (again, they didn't call me, I called them), the manager I had previously spoken to was on holiday and hadn't left any instructions. So nobody had a clue what I was talking about. Eventually in mid-July, four months after the purchase, I received a call from a manager (after prevouisly phoning the shop that day and asking to be contacted) to tell me the strap would arrive imminently - and it finally did a few days later. On that call, I was promised a refund as a gesture of goodwill, but that hasn't materialised, which I suppose reflects the rather loose management they seem to have of customer service as they have no doubt forgotten about that promise. The watch itself is nice. I'm not sure if it's worth the £215 I paid for it, but it has the novelty value of being a Scottish watch. Less than six months later, the same watch costs £265, a price hike of more than 20%. However, it would have cost £175 had I bought it in the autumn of 2021, and even today it is being sold online in the USA (by aristorwatches) for $130! I'd give an extra star to reflect the enthusiasm and friendliness of the staff, but in general the customer service doesn't seem to have developed in line with the company's growth, and what should have been a fun experience has only been a source of hassle.

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