Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup
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Take a deep breath and go on a half day trip to the real historical place from the World War II -Nazi Germany's Concentration Camp Auschwitz Birkenau. Learn about the murderous Nazi campaigns against Europe,s Jewish populations.
The English guide tells the story about conditions and live of prisoners and show the remains of barracks, watchtower, railway ramps, gas chambers and crematorium. After completing the sightseeing, return back to Cracow and finish the tour at the reception of your hotel.
• 7 hours trip to Auschwitz with service door2door
• Visit the UNESCO listed memorial site of the former Nazi concentration camps
• Learn about the Nazi Holocaust
• See authentically evidence of crimes
• Hear stories about everyday lives of prisoners
Thông tin khác
Infants and small children can ride in a pram or stroller
Specialized infant seats are available
Suitable for all physical fitness levels
VISITING PACE: Please note that there are hundreds of people visiting the Auschwitz Museum every day and keeping your own pace of sightseeing is not possible.
DEPARTURE TIME: You will be picked up from your selected location between 2:00am to 2:30pm depending on museum's availability to start the tour. If the pick-up time for the tour is early, there will also be a waiting time of 2 to 4 hours.Select your most favorable timeslot and we will try to fit you in, but it is not a guarantee. We will inform you the final pickup time at least 12 hours prior to pickup time so you can make plan to arrive at pickup location. Changing the pickup time does not entitle you to cancel the trip and receive a refund.
LUGGAGE SIZE: Each traveller is allowed a maximum size of any baggage allowed in The Auschwitz Birkenau Museum is 30x20x10 cm. This is more or less the size of an A4 sheet. It's okay to have a small handbag or wallet with you. If your luggage is bigger, you can leave it in the locked bus parked next to the museum. Our driver will look after your luggage while you are away.
WEATHER: We operates in all weather conditions, during this tour, you will spend up to 70% of the time outdoors, especially during the second part at Birkenau Memorial Place. Please bring weather appropriate clothing.
HOTEL PICKUP: Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point.
In order to enter the Auschwitz Musuem customer must provide tour provider with full names of all participants. Otherwise customers won't be allowed to enter.
ID DOCUMENTS: Every visitor has to bring ID to verify. Otherwise the security might refuse enter the Musuem
Children must be accompanied by an adult
Valid student ID allows you to get a youth discount.
Auschwitz Museum reserves the right to change the visiting time, therefore the pickup time is approximate and may change. In the absence of a guide, the tour will be organized by purchasing tickets at the ticket office for a guided tour.
Chính sách hủy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cần Quan Tâm
Panstwowe Muzeum Auschwitz-Birkenau
The distance between Krakow and Auschwitz Birkenau is around 65 kilometres so it takes approximately 1 h 30 minutes in one way. In first Camp Auschwitz you spend about 2 hours, with guide.
After visiting Camp I Auschwitz you will have short (10 minutes) break and then we go by bus to Camp II Birkenau. The tour in Birkeanau takes about an hour with the same guide.
Bao gồm
Hotel pickup and drop-off
Professional guide
Round-trip shared transfer
Headset to hear your guide clearly
Transport by air-conditioned minivan
Food and drinks
Điểm đón
Chọn điểm đón
Tùy chọn
Spanish Tour
Duration: 7 hours: The whole tour takes 7 hours from pickup to dropoff.
Pickup included
English Tour
The pickup for the tour starts between 5:30am and 1:30pm (depends on the availablity) please contact the supplier to confirm.
Pickup included
Đánh giá
3.032 đánh giá
Tổng số đánh giá và xếp hạng từ Viator & TripAdvisor
Bad experience
Wong K,,6 thg 1, 2026
- Đánh giá từ Viator
1.00Guarantee skip the line is a JOKE! The tours are operating by group and bring you skip the lines in front of the queues!!! Not sure how they can do that, I feel sorry for other people when skipping the line in front of them. The waiting experience was horrible, they only texted you less than 24 hrs (so that you cannot cancel) and inform the tour start from 2:10am (originally I join 8:10am tour), bus arrive the camp at 4:15am and you have to stand there waiting for tickets until the ticket counter open (open at 7:30am). We stand under -3 degree for 3.5 hours without shelter, water and enough clothes, We think it is a cheating, if we know the fact we can better prepared ourselves and at least bring some hot food with us! The driver is not helpful, he drove the van away and left us there waiting!! The concentration camp itself is great and definitely worth a visit!! My advice is to purchase ticket from the official web. ONLY join the tour if you are really desperate for visiting!! This is your last option!!!
Scam - do not book. Terrible experience
Sheena G,,4 thg 1, 2026
- Đánh giá từ Viator
1.00Do not book tours with this company. I booked this your and received confirmation of a collection time of 7am, my money was taken on the 29th Decemeber then less then 24 hours before the tour the time was changed to 2am pick up and still no guarantee of tickets. They are clearly over selling these tours for large amounts of money, then after saying I would not be able to stand in those conditions of -5 degrees for all that time I have been told I will not receive my money back! We are being scammed by these companies. I would advise against anyone booking any tours with this company
Disgraceful organisation at a place of remembrance
Abby W,,4 thg 1, 2026
- Đánh giá từ Viator
1.00We received a message the day before saying pick up would be 2:10 in the morning. With this being our last day in the city, we went. The transport was good. We arrived at Auschwitz at 3:30am. The driver dropped us off, gave us a sticker, and we queued from 3:30-6:30 in the freezing cold -3 temperature in snow. If you have any illnesses please don’t book with this company. There are no facilities near the queue, no toilet, anything. Thankfully, the driver took some of us to a petrol station nearby whilst others in the group held our spaces in the queue. Other than that, he stayed nice and warm in his van. Once the gates opened, the driver reappeared and explained that we had to queue for tickets. The tickets had not been purchased in advance. We eventually got to the ticket office at around 8:30am. We missed out on the tour at 9am. The next available tour for us all to fit on was at 11am. Our passports were handed over and tickets were created for us, this was not pre-booked. The driver handed over the zloty to pay for the tickets. I think 30 people are allowed on a tour at a time. We went to the restaurant and I closed my eyes for a short time and I was told off by staff for sleeping and asked to go to the “hostel” room in the next room which is absolutely fine, I didn’t know it was there. However, everyone was told off for closing their eyes there too. The actual tour led by the Auschwitz guide was so informative. Our tour guide was brilliant, he possessed so much knowledge about the camp. We were picked up by the driver and taken back to the city. Overall, the actual tour led by the Auschwitz tour guide was so interesting and we left feeling very well informed and gained lots of knowledge about the atrocities of the camp. The issue I have here is private companies such as this one profiteering from such a devastating piece of history and running a very deceptive business. We paid £90 each. A guided tour costs £25 each from the museum. The price of this company’s tour is not logical. It is over inflated and you are basically paying for a taxi to and from the site and get left in the freezing cold for almost 5 hours. Buses with other tourists turned up after us and just walked straight in as they must have been with companies who ACTUALLY had the ticket pre booked. We did not have the opportunity to book directly with the museum as we booked the trip early November. If you have booked in advance, avoid booking with any private company.
It sucks.
尚美 新,,3 thg 1, 2026
- Đánh giá từ Tripadvisor
1.00It sucks. The operator did not contact me about the pick-up time. I e-mailed her beforehand, but she ignored me. When I asked for a refund, they didn't respond. This company definitely should quit. I don’t recommend it at all‼️
Cold long wait
scottishoutdoors,,3 thg 1, 2026
- Đánh giá từ Tripadvisor
2.008 hours to get outside from 3am to get a ticket to watch people just come right off a bus and skip what we waited 8 hours for in -3 cold standing outside was a slap in the face. Hotel pick up got moved to another location so had to take a bolt there. The tour it's self was good but had obviously nothing to do with the tour operator.
Experience not to be redone
Francesco C,,2 thg 1, 2026
- Đánh giá từ Viator
2.00The guided tour between Auschwitz and Birkenau is beautiful, but the organization of the whole side dish is bad. As per the reservation we had to be picked up and take you back to the hotel, but this is not because they let you know that there are meeting points where you have to go. Picked up at 02:05 in the morning, and arrived at 3:30, dropped off the bus and queued up until 6:30 in -4 degrees, with no toilets or anything. Entered then we started another line and then updated that our tour would start at 10:30, luckily between 8:30 and 10:30 we were made to wait in the refreshment point where at least you were sheltered from the cold and you could buy something hot (regardless of € 5 for a coffee). In short, a terrible experience, the only positive note was the guide in English, very professional and dedicated to his activity.
Scam
sylvainbC3219NP,,2 thg 1, 2026
- Đánh giá từ Tripadvisor
1.00We got screwed.....nobody came. Cancelled 4 hours later and still no refund It's a total scam
Attention and horrible service of the excursion by Tripdivisor.
Culture20226244435,,2 thg 1, 2026
- Đánh giá từ Tripadvisor
1.00We hire this tour with tickets included to Auschwitz, . The day before at 12:25 we were informed of a change of time in the pickup before was at 07:00 and now at 02:05 in the morning. We arrived at 3:10 a.m. at Auschwitz and were confirmed that they did not have the tickets, and that we had to queue leaving us outside without company manager. We had to wait until 8:05 a.m. with temperatures of -4 °C, to buy tickets already contracted, attached ticket that we bought. This wait and lack of oversight ruined the experience and demonstrates a serious lack of organization. We do not recommend this excursion.
TERRIBLE
chloehZ9909AF,,1 thg 1, 2026
- Đánh giá từ Tripadvisor
1.00Absolutely would not recommend. Had booked for the 30th dec. Had no confirmation or communication. They texted me late on the 29th to say they are either going to refund me or rearrange me for the 31st. Heard nothing since and have had no refund. Awful awful service scamming people.
Amazing
Rachael S,,1 thg 1, 2026
- Đánh giá từ Viator
5.00Very well organized and the lunch was very nice too. The guide was amazing and spoke really good and clear English
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