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Cần Quan Tâm

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• Airport to ubud transfer.

  Igor S,

  30 thg 6, 2025

  - Review from Viator

  3.00

  Driver showed up 45 min late. No meet and greet as advertised. Had to stand outside the airport for 45 minutes waiting for him.. The only reason for 3 stars is that he was fiendly, once he showed up.

• Terrible, don’t use Welcome Transfers!

  KariaS 123,

  9 thg 4, 2025

  - Review from Tripadvisor

  1.00

  We booked online and were sent driver details in advance. A driver (not the same one) was in touch a day ahead to confirm that he will be there to meet us. A few hours before our flight there was another email with a new driver details. On landing we tried calling but there was no answer. The driver who had been in touch previously messaged to say he was on his way but delayed in traffic. On arrival he made us walk out to find him rather than meeting us at arrivals as agreed. We were nervous due to the inconsistencies - the vehicle too was mediocre. Thankfully we made it to our destination but would never use this company again. Be warned!

• Terrible service

  GrahamF59,

  16 thg 9, 2024

  - Review from Tripadvisor

  1.00

  Worst ever. Driver did not arrive. I am so disappointed. Will not use again. We waited for over 40 minutes. Had the information people page and ring the operator and received no response. I feel I have been scammed, but at the very least ripped off. I bet I will not be offered any refund either.

• Don’t use welcome pickups

  EmileT62,

  14 thg 7, 2024

  - Review from Tripadvisor

  1.00

  The driver went to the wrong hotel and was too far away to reach us in time to take us to the airport. Then claimed we failed to turn up despite us having the hotel staff speak to him repeatedly. He simply stayed at the wrong location for 30 min then we were billed anyway. Welcome pickups has no ability to process such disputes and the app and website are deliberately difficult and don’t allow you to easily process a problem or claim when there is a driver problem. I have rarely seen an app so poor allowing you to book but unable to do anything else if there is a problem with your booking

• Watch out!! Better check

  M7770SHsalvatoret,

  31 thg 1, 2024

  - Review from Tripadvisor

  1.00

  After reading the forums, I preferred to rely on a primary company in Bali and gave up cheaper offers from freelance drivers. Well, after paying an increased rate (double), I was turned on by the employee Kevin to the usual freelance driver without all the guarantees provided by the official company. But what made me angry was that upon arrival the taxi driver was even waiting for a tip!!

• The best shuttle service

  Kalina S,

  30 thg 11, 2023

  - Review from Viator

  5.00

  Totally professional and made sure we were taken care of from pick up to drop off! He provided cold water and a clean car!

• Driver didn't show up on time

  Mat J,

  24 thg 8, 2023

  - Review from Viator

  1.00

  My plane was scheduled to arrive in Bali at 7:50am. I wanted to be sure the driver doesn't wait for me at the airport too long. So I booked the transfer for 8:30am to have more time to go through customs and get my bag, and I also provided the driver with my flight number, so they could track it when I arrive. I was at the pick-up point exactly at 8:28am, but the driver was nowhere to be found. After waiting for few minutes I logged in to Viator and I messaged the operator - no response. After few more minutes, I called their phone number and I've been told the driver is on their way to the airport, there's a lot of traffic and he will be there shortly. A bit frustrating, but ok - I will wait. Shortly after, the driver called me directly saying he is on his way to the airport, but I could clearly hear the echo on the other side meaning he was not in a car, but in a room, and was just leaving to pick me up. They clearly forgot about my booking... Long story short, the driver finally showed up around 45 minutes later. There was no sign with my name on it, so I had to guess which driver was calling me. After that experience, I thought I will request a refund for 50% of the cost. After all, I made it to Ubud, it's just that the process was a nightmare. Shortly after, the operator called me back, and told me that on that day it was the driver that was waiting at the airport FOR ME, and as I didn't show up on time, he had to leave the airport and drive back in. When I repeatedly said that it's not what happened, he said "anyway, I cancelled your refund request because you made it from the airport to Ubud" and hung up... It's literally the one and only time I had a bad experience with anything in Bali. I would not recommend.

• Safe and Friendly Driver

  Adventure651551,

  29 thg 6, 2023

  - Review from Tripadvisor

  5.00

  Kadek was a great communicator and was messaging us before we even landed! Safe, friendly driver who made us feel so welcome! Thank you so much, we will use you again!

• Friendly and helpful

  Christopher A,

  22 thg 6, 2023

  - Review from Viator

  5.00

  Putu was very friendly and was in a good mood, even after our flight arrived late and we had a long wait at customs. We will definitely book him again to drive us around the island on our trip!

• Highly recommended transport service in Bali

  bgoestiandi,

  15 thg 3, 2023

  - Review from Tripadvisor

  5.00

  Engaged Putu for airport pickup and day car-hire on our last day in Bali before going back to the airport. Excellent service and very professional. Highly recommended if you’re looking for a reliable transport in Bali

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