Bao gồm

Meeting and Pickup

Cần Quan Tâm

Đánh giá

• False advertisement for excursion time and unsafe water activities of the company used.

  Toni L,

  16 thg 6, 2025

  - Viator

  2.00

  According to the booking, the excursion should have taken 2.5 hours. We were picked up at 11:00 am and dropped off at our vila between 6:00 and 6:30pm. We were with your tour company for over 7 hours. We had a booked dinner scheduled and was late by an hour because we weren't ready for our driver who was waiting at our villa when your driver dropped us off. The water park that was used was filthy and smelly especially the bathroom area where you had to change clothes and clean off after the activity , the equipment for the water sports was poorly maintained. The one available Jet Ski used for 20 or more customers at a time had to be bent over to get water out of an opening in the jet ski where I sat. It was kept opened and I saw the wires of the jet ski. It was 7 people in my party, and we had to wait to use that 1 jet ski. The banana boat and donut had visible tape on them. The parasailing experience was the worst. We waited almost an hour for a boat to come to take us out into the water, they crowded the seat of the boat with customers, my group got on first, but the workers let another group parasail first. We noticed one of workers collaborating with a customer and his wife to get on our boat to go first then to be picked up by a boat to be taken back. This customer came after us. There were 4 workers on the boat who stopped the boat in the middle of the water to refuel the boat as they were smoking cigarettes and drinking what look like green alcohol. They opened the bottom of the boat and poured gasoline as the customers sat and watched. The belts they put around us were frayed and tattered. The whole thing was so unsafe. Then they kept bringing more and more people on the boat to parasail until I told them to have a boat come out to get my group. This whole ordeal lasted over 1 hour, but took my group only 2 to 5 minutes to parsail and we went up 2 at a time. The workers were rude and unfriendly. The driver or host of your company was not around to ensure that we were being attended to or to keep things on schedule. I believed they left the area. Additionally, 2 cars came to pick up 8 people. I thought we were all going to be driven together. It took us almost 1.5 hours to get to the water sports activity and took over 2 hours to get back. If the booking excursion states 2.5 hours duration, this is misleading to the customer. The false advertisement impeded on other activities I booked for the evening causing us to have less time for that activity in-which we paid for. I would like to be reimbursed for this excursion.

• Amazing experience

  J M,

  1 thg 12, 2024

  - Viator

  5.00

  We had such an amazing time doing the water sports combo. I would suggest doing the flying fish and the other items and leave out the jet skiing because the instructor rides with you and holds the handle over you the entire time. Once we saw that we changed our activity package

• Crazy costal adrenalin ride pakage

  Simon P,

  26 thg 10, 2024

  - Viator

  5.00

  Seeing family enjoying all the activities was well worth the cost. Could do with some clearer directions and lines to stop people queue jumping, great fun day.

• Super! Highly recommended!

  CJ M,

  25 thg 6, 2024

  - Viator

  5.00

  All the watersports were super fun, and the operators were great - thank you for a great day! If you like watersports, this is the way to arrange a variety of activities.

• So much fun!! Parasailing awesome!!!

  CJ M,

  25 thg 6, 2024

  - Viator

  5.00

  Parasailing was a real highlight of our whole trip! All the watersports were super - thank you for a great day!