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• We were left in Lucerne

  Dianne B,

  3 thg 1, 2025

  2.0

  It was a good ride up and walking around was nice. Lucerne was on our bucket list for sure! Bring good walking shoes and warm clothes, Dec is cold but we knew that. The town was everything and more than we were expecting. However...the journey back was not good. We met the tour guide at the time we were given to take the bus back. The guide told us that the bus was delayed by 20 minutes, and to go get a beer or whatever and be back in 20 minutes. We, my husband, Daughter and son-in-law and our 4 year old grandbaby went across the street to Mcdonalds to wait to get out of the cold. The Guide and all others left. My Son-in-law went outside to check on the bus about 10 minutes later, no bus, about 15 mins later he checked again no bus...no people waiting. Then at the told time 20 mins later we all bundled up again as it was very cold and went to the bus stop. There was no guide no bus but waited any way, another couple showed up that were with our group. We all 7 waited and waited no bus, no people, no tour guide. It was late and very cold the 4 year old was so cold and tired. 30 minutes after the bus was supposed to be there the first time, we decided to call the tour company. To be told that there had been a misunderstanding and we would have to wait until 7:25 for a different Bus! So 1 hour 40 minutes after our scheduled pick up. I asked where the tour guide was and the rest of our group. We were told she left on the Bus the 1st Bus! I said what they left us when did the first bus get there, he said oh about 5 minutes after everyone left the Bus stop! The other couple were as perplexed as we were as they had returned 10 minutes later. We all couldn't believe after telling us to go away and come back in 20 minutes that they didn't wait for everyone to come back it would have only been a 5 minute wait for the Bus! As we both came out and looked after 10 minutes. All they said was Sorry for the mix up we will send other bus to get you. I keep saying I don't understand and asking questions that is when I received very vague information, it was like they didn't want to tell me what happened or why. I still don't know what really happened. OMG we were so upset! Luckily the restaurant right by the bus stop, that had a window looking out to the stop. Let us have a table, If we bought drinks, we didn't want to be left by second bus! The tour operators said they would give us 20% off, for us, that was unacceptable for their mix up, and leaving 7 of us with a 4 year old. We did get on the second bus, that tour guide said oh we are very sorry, and when the skiers are in town there is alot going on, what. So after 11 hours we were back in Zurich at our hotel. Aurgh. Oh I almost forgot the other couple talked to the tour company on my phone and he said this was unacceptable and they told him he could get a train back if he wanted! WHAT!

• Awesome experience

  Pedro V,

  3 thg 1, 2025

  4.0

  The beauty of the architecture and gorgeous scenic views on the way. Also the guide was utmost professional and passionate while explaining.

• Great tour !

  MARIGENE L,

  28 thg 12, 2024

  5.0

  Angela pointed out the important sights and gave a bit of history to these sights. She was very courteous and friendly. Sergio, our driver was awesome and got us all home safely and on time!

• Great weather and...

  Jessica R,

  27 thg 12, 2024

  4.0

  Great weather and excellent for lake cruise and photos! Was quite a long stopover in the town though. Christmas markets were on so I kept busy there.

• Wonderful, pleasant day in Lucerne

  Nadine D,

  7 thg 12, 2024

  5.0

  A fulfilling day visiting Lucerne and all the beautiful sites! The bus driver and tour guide were exceptional!