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• “The company has already shut down, but they are still selling tickets on Viator.”

  Canefe T,

  19 thg 9, 2025

  - Viator

  1.00

  On the scheduled day of the tour, we arrived at the meeting point 20 minutes early, only to find that the company was no longer in operation. My attempts to contact the provider by phone were unsuccessful. After speaking with nearby shop employees, I was informed that the rcompany had actually closed almost a year ago. We waited tunder the rain even 20 more minutes passed total 40 minutes I immediately reached out to Viator for assistance. Unfortunately, the support I received was extremely slow and no solution was provided on the spot. I had no choice but to cancel and request a refund, which I was told would take time to process. This situation resulted in a terrible customer experience. Since it was the last day of my holiday, I was forced to book another tour at the last minute, incurring an additional cost of $100. This was both stressful and disappointing, completely overshadowing the final day of my trip. Selling tickets for a company that has been closed for almost a year is unacceptable and shows a serious lack of oversight..

• Bad

  Emmanuel R,

  11 thg 4, 2024

  - Viator

  1.00

  The staff was great very friendly, but the person who created this trip not so good. When they said mini bus they were not joking , it was so small specially with everyone wearing winter gear. So , if you suffer from claustrophobia this is not for you. Then we were sequestered on this tiny vehicle for 8 hrs. with no bathroom stops , they expect people to just drop your pants and go in the where they park the van. Not only is cold but also slippery since they park on full ice patch. Then it comes the meal prepared by a local chef, that is a joke they were MRE . I thought I was on survivor. This is not worth the price and the suffering.

• Not a good experience for me unfortunately

  Karen C,

  14 thg 3, 2024

  - Viator

  3.00

  The guide did not seem to really search for clear skies & the NL. We went to the beach & had a lovely campfire, but stayed there. It was so disappointing. It was an overcast night & we had some rain, but I heard of another tour that went inland because of the conditions around Tromso & said the lights were great. Also some companies drop you off at your hotel in the city. This one did not. I do not enjoy walking alone for a km or so at 2 or 3 am to get to my accommodation. I was told it was because we had to return the thermal suits, however , both companies used thermal suits. The other company dropped people off at respective hotels. It was very much appreciated.

• Long disappointing experience

  Stefania S,

  10 thg 3, 2024

  - Viator

  2.00

  Overall a disappointing long evening. The circumstances were pretty bad to begin with, as the weather was poor, heavy cloud cover all over Tromso and the surrounding area. Of course the company is not to be blamed for it. However, our guide was too optimistic that we're going to have decent chances at the coast, with possible breaks in the clouds and even 60-70% clear skies. No guarantee of course but still too optimistic as it turned out and according to forecast apps. Would have preferred an honest and realistic assessment of the situation and maybe the option to leave the tour and get a refund or give it a try anyway. We ended up driving around for a while towards the coast and setting camp at a beach and hope for the best. Guide said he has good news and sky looks like is clearing but nothing really changed and clouds were clearly covering the whole sky. We had a campfire, hot chocolate, food and marshmallows and all that was good but the evening was just dragging hoping the weather would change. I think in the end everyone was just tired. The website says that driving towards Finland is possible if the weather is bad and maybe that would have been a better option (eventually there were many sightings reported past the Finnish border that night from people that went on tours with 3 different companies). Obviously the weather was not their fault, but the assessment of the situation could be better. They tried to compensate with rest of the amenities, but not enough really. Often we were just left alone and not real info regarding the lights or camera settings were given during the tour.

• Poor experience

  Sam A,

  6 thg 3, 2024

  - Viator

  1.00

  I wouldn't recommend doing this tour. In comparison to other tours we have been on this was poorly organised. Unfortunately we experienced a bad day to see the northern light, although I am fully aware of the unpredictably of this natural fanomina. Having looked at the forecast for that day (heavy cloud cover, rain and low aurora activity) there was almost 0% chance that we would see anything. Considering this, the tour continued as if there was a chance that suddenly the skys would clear and we would have an amazing experience. We continued pointlessly to drive around in the rain for 6 hours in a very cramped van. During the tour it also said that you would experience a meal cooked by a local chef and receive a hot drink. Instead we had a ration pack meal that was terrible and no drink. We would have preferred it it the tour guides would have been transparent and said that unfortunately there is little chance that we will seeing the lights today and given us the option to not continued with the tour. We saw the northern lights many times during our stay and wished that we hadn't wasted our money on this tour.