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• No transportation Included

  Kim S,

  8 thg 11, 2023

  - Viator

  1.00

  The walking tour was great ! However, we had no idea that we would have to figure out our own transportation to tour the castle! We unfortunately miss the castle tour as we missed the train to get there on time.

• Disappointed in this tour.

  Patricia G,

  26 thg 9, 2023

  - Viator

  2.00

  This tour was good for the first half with Giles as the guide HOWEVER, we were the only 2 people in the tour that went on to Windsor castle. Giles tried to direct us as to which underground to go to (Paddington) is what he said, when we got there we were told NO we had to take the GWR railway to get to Windsor castle. This cost both of us 13.25 pounds EACH, PLUS the underground to Paddington,which we were not happy about and we did miss our 3pm entrance but did let us in. I do use Viator on a lots of my overseas trips, but we were both highly disappointed with them this time. If you need copies of my train tickets I can send them. We would like to be reimbursed for the train and underground tickets. Thank you.

• Excellent tour, except.....

  Chris M,

  13 thg 6, 2023

  - Viator

  4.00

  Overall, it was a good your. Will was an OUTSTANDING guide, and made the walking tour a lot of fun. He was very informative and witty at the same time. As for the Windsor Castle portion of the tour..... It is vaguely explained that you have to find your own way to Windsor after the walking tour is complete. By the time the your was over (at which time we received our Windsor Castle tickets) we barely had enough time to navigate the train system to Windsor before it closed. I would recommend this tour if you just book the walking part. Find another tour that actually gets you to Windsor Castle if you want to see that.

• London’s History Comes to Life

  Christine M,

  13 thg 4, 2023

  - Viator

  5.00

  I loved learning more about Queen Victoria and how much she influenced the world. I loved hearing all the stories that Jason told, and he also recommended an excellent pub in the city. He also mentioned Fortnum and Mason which was fabulous. I wish I could live there! Jason also made our trip to Windsor so much easier!

• Unfortunate experience

  Stacy V,

  4 thg 4, 2023

  - Viator

  1.00

  I was really disappointed with this expedition. First when I purchased the tickets for both castles, I wasn’t made aware during my purchase that Windsor Castle was an hour away from Buckingham palace. I was made aware of this the day of the event by the tour guide who told me that my family and I had to leave early just to get Windsor Castle. I asked why and she that, she because we had to get on the underground to take us to the Paddington Station to purchase another set of tickets on our own within an hour and a half . Instead of the confusing metro system to us Americans , we then hop on a train and miss our 2:30 check in to Windsor , we decided to take an Uber which costs us $80 . We get to Windsor and the line is around 500 people in line and we went to the person in charge and showed them her our tickets to get in, she said no we do have groups , you will need to get in the back of the line . We also had a 4:45 excursion to go to as well about 45 mins away. Then hire the Uber again to get us there quicker to our next expedition. This whole situation did not only caused me so much stress and anxiety from the financial burden I had to go through to keep my family happy but also the lack of assistance and confusion that ruined my whole day. I am wondering how many times has this happened to someone else.