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• Shared Taxi Service - Not a “tour”

  Travis F,

  9 thg 7, 2025

  - Viator

  1.00

  This “tour” was nothing more than a shared taxi service that purchased the individual ticket for you. I still had to stand in the single ticket queue for 45 minutes waiting for entry. It would have been the same just taking a taxi or the bus to get there but a lot cheaper! This is not an organized group tour as I was expecting. Once there the salt mines were absolutely amazing and way more expansive than I had expected.

• Salt Mine & Transfer

  Victoria R,

  7 thg 7, 2025

  - Viator

  4.00

  Great transfer to and from the Mine - the driver was efficient friendly and communicated clearly the proceedure however once dropped off at the mine - the queuing system was chaos - we missed our ticket time due to volume of visitors and were delayed by 45 minutes. Once in the mine all was forgotten as it was fascinating and truly something that should be seen by all. When we left the mine, we had to find our guide parked up - thankfully he had left a contact number & we could google map back to the location.

• A must do if you are in Krakow !!!

  Charu A,

  3 thg 7, 2025

  - Viator

  4.00

  The tour guide, tall guy probably named Martin, was very friendly, jovial, lively and explained things well. 2 seniors in our family group couldn't complete the tour after 1 hour due to physical strain so he quickly arranged escort for them to take them back. Suggestion: Break time for clicking photos & eating should be a little longer as it is a physically demanding tour so tourists need some time to catch their breaths and enjoy the tour properly.

• Horribly disrespectful guide

  William H,

  30 thg 6, 2025

  - Viator

  2.00

  Salt mines We had anticipated coming to see the site based on all of the great reviews. However, we had a very disturbing beginning to our tour. Our tour guide, by the way, was wearing costumes that looked very much like stormtroopers. This was a very uneasy feeling with us. The tour began with our guide who admitted that he was doing this part-time job to improve his English; his full-time job was in finance. Anyway, you start the tour by opening your door, and then we proceed through another door. This was when the yelling started. Apparently we did not hear the beginning of a sentence which was “do not open the gate” the word he used instead of door. All we heard was “open the gate.” The tour guide, whose name was Maciel started to yell at five of us who had gone through the door. “What did I tell you? What did I tell you I told you do not open the gate, but here you open the gate. This was not done in a friendly way but in a very demeaning and chastising way. By the way, all of us are all season educators. This was a very rude opening, spoiling the rest of the tour for us. Apparently he has gotten feedback on his tone and language before since he apologized at the end. But still a horrible guide who also did a poor job telling us what we were seeing. The Salt Mine your itself was not that interestimg. It could have been made better with better monologue.

• Great tour

  David E,

  27 thg 6, 2025

  - Viator

  5.00

  Our driver communicated well and was on time. The tour itself was organized and great. Just a lot of walking and many steps down. (There is an elevator for return.)