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• Could have been better

  Bryan J,

  11 thg 7, 2024

  - Viator

  3.00

  The tour was okay, but could have been much better. First, there were 4 of us and we were in a standard car with 3 in the back and 1 in the front passenger seat. The 3 in the back did not have good views of what Sukh was trying to show us. Second, it was easy to tell that we knew more about some things than Sukh did and we knew he was just wrong on some of his facts. For example, he told us that Harry and Meghan were married at Westminster Abbey. They were married in St. George’s Chapel at Windsor Castle. We used Viator to book a tour of the Louvre last year and had a great experience with our guide. She was very knowledgeable and gave us a very positive impression of Viator tours. This tour with Sukh did not live up to that standard.

• Exceeded our expectations!

  Shauna M,

  13 thg 9, 2023

  - Viator

  5.00

  Most accommodating and informative. Sukh picked is up as we exited customs at Heathrow with no issues. He had a small sign with our name, so we easily found him. Prior communication was excellent, so we knew exactly what to expect. We arrived a 1/2 hour late, but he adjusted our schedule appropriately. After listening to our needs and getting our next flight information, he drove us into London while informing us of local culture, politics, economics, history and laws. We drove by Buckingham Palace, Hyde Park, and the Shard. We made brief stops at Big Ben, Westminster Cathedral, and the London Bridge. He pointed out many other local fascinations and neighborhoods. We were returned to Heathrow at the needed terminal on time four hours later with lots of ideas for our return trip. Highly recommend this tour.

• Fast overview of London

  DrSuomi A,

  26 thg 7, 2023

  - Viator

  5.00

  We were in London for an overnight layover and booked a four hour tour of the highlights. It was very nice and restful! The driver took us to see and photograph places that we were interested in. Thank you!

• Very Disappointing Driver Experience

  Jacqueline M,

  17 thg 7, 2023

  - Viator

  1.00

  We have used Viator MANY times, but this was our worst experience. The driver was late, and when I called the booking confirmation number, they gave my phone number to the driver. FYI, drivers will only use the What's ap social platform. We finally made a connection, and the driver complained about the train station area we were being picked up in, so we walked with our luggage a few streets away to a less congested area to help. We were easygoing. Once in the car, our driver boasted he had been in London for over 20 years and driving for over 15. We were excited to be shown the sites by this veteran London native. Asking us for the itinerary, we drew a blank; we didn't know the area, and he didn't have a planned itinerary established as other drivers have. We asked him to use our time best and show us as much of London as possible. He didn't have any sense of urgency to find alternative routes through traffic to typical tourist attractions. After our first hour of only going 15 miles (I had google maps open to identify buildings and learn more about the area as we drove along and saw missed opportunities for better driving routes.), at our first stop for a fun photo opportunity, the driver said he would be right where he dropped us off so we can walk to the palace gates and take photos. He was not where he said he would be upon our return, and frantic, our luggage was in the car; I thought the worst. The driver was not responding to the what's app calls. We had to call the service to help us locate the driver. After more than 15 minutes, the driver returned. In fear of abandonment and the safety of our belongings, we terminated the experience and asked to be dropped off at our hotel. I called Viator and the car service provider to share our experience and request a refund. The car service apologized, promised a full refund, and instructed me to call another number associated with Viator to enter the claim. I called the number and was informed the request would go to review for a refund, and as of the date of this review, two weeks after my experience, I am still waiting for a refund.

• Exciting

  Karen S,

  17 thg 6, 2023

  - Viator

  5.00

  Very informative. The sites on the itinerary were spot on. I wish we had more time at each spot, however traffic was tough.