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Cần Quan Tâm

Đánh giá

• Walk ok but confusing meeting point

  bsccast,

  22 thg 11, 2025

  - Đánh giá từ Tripadvisor

  3.00

  We have seen very little of the aurora boreal, but nature is unpredictable and I believe you have worked hard to find a good place. But the meeting point was very confusing!! In the description of the tour he spoke of two possible meeting points: one closer to the center and the other far away. At the time of booking only appeared to me a more remote place. Before continuing to book I wrote to the operator asking if there would be a possibility of meeting at the central point and the answer was negative. I closed the reservation and received confirmation which meeting point would be in the remote location. As there was prediction of a lot of fog at night, in the morning I passed by the agency to see how to change the day of the tour, which said it was not worth it... Therefore I asked them to explain to me how to get to the meeting point and to my amazement they informed that the boat would leave there from the center! And that's what happened, left the center, only that nobody got in touch to say q had exchanged. And several passengers had gone to the original meeting point and the captain blamed them for going to the wrong location, justifying a delay of more than 15 minutes.

  

  

  

• Cute boat and exiting trip

  463ameliej,

  31 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Great experience. There were cookies, hot drinks and northern lights! We stayed as long as the guest wanted. Ken informed us about everything and took pictures as well.

  

• Easy way to see Northern Lights!!

  129amitp,

  11 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  This was our first tour to see Northern Lights. It was relatively comfortable considering our arrival in Tromso the same day. Our guide and captain Mikhail made sure we get plenty of Northern Lights opportunities. Our guide also made sure to call us whenever there was sighting of Green Lady while we warmed up inside the boat. Highly recommend this tour!!

  

  

• Oh those crazy lights!

  Stephen H,

  3 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  I booked this tour last minute as I had been watching the weather and left one night open for "just in case". Polar Adventure did a great job on land, and so I booked them again for the sea and it did not disappoint! The skies were clear and before we could get away from the city lights, the northern lights began....and didn't stop the entire time we were on the boat! The crew did a great job making sure we were all aware of what was going on and taking photos of them and the northern lights. The night was specatcualr and the captain and crew kept us on track and we saw some the most amazing northern lights to date! Cannot recommend this company enough!

• Excellent communication and effort

  Stephen H,

  3 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  I had originally booked this tour as a cruise tour, but as is with nature, the weather conditions canceled the boat option, and the team communicate early enough with several options. I selected the minibus tour instead. This afforded us the opportunity to go on the hunt for the northern lights and beat the clouds. And beat them we did! The team successfully tracked down gaps in the clouds and we saw the northern lights. Kudos to the team for their communication skills and efforts to find the northern lights. Not only would i recommend them, i actually booked another cruise with them on my last night (and had an amazing experience as well).

• I enjoyed it along with...

  Josephine P,

  30 thg 9, 2025

  - Đánh giá từ Viator

  5.00

  I enjoyed it along with my friends we were able to see the northern lights great experience. Christina was great very knowledgeable appreciate her so much.

• No Tour, No Refund, No Communication – Very Disappointing

  Companion42692350689,

  6 thg 5, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We booked a Northern Lights boat tour with Polar Adventures (Tromsø) for February 17, 2025. According to the confirmation email, we were supposed to be picked up at the pier between 19:30 and 19:45, with the tour starting at 20:00. We arrived at the correct location well in time, but no staff from Polar Adventures showed up. After walking around the pier and asking other tour guides, no one had any information about our tour. We were never informed of any changes or cancellations. The next day (February 18), we called Polar Adventures and spoke to a staff member named Kenneth, who told us that the boat had already left at 19:15 — before the scheduled meeting time. That was never communicated to us in advance. We immediately sent an email to Kenneth on the same day, requesting a full refund. After receiving no response, we followed up again on February 25 by email to their official booking address ([email protected]). To this day, we have received no reply and no refund. We paid 2,200 NOK for a service that was never delivered, and despite multiple polite attempts to resolve the matter, the company has not responded. This was an extremely frustrating experience, and we cannot recommend Polar Adventures based on how this was handled.

• Cancelled with good customer service

  cekhjob,

  17 thg 3, 2025

  - Đánh giá từ Tripadvisor

  4.00

  Actually not a report. The trip was cancelled due to bad weather, so it is more about good customer service. I was contacted via email, SMS and phone calls. Now I look forward to the refund of the payment in a few days.

• Disappointed

  Chara61,

  9 thg 3, 2025

  - Đánh giá từ Tripadvisor

  1.00

  This tour did not start well. First we were given the wrong information about the pick up point. Thankfully we arrived early and there was someone there by chance who could tell us where to go. It was then a 15 min walk to the actual departure place. The boat was old and in need of some TLC. Not a very comfortable journey. We’d been on the Brin Explorers trip earlier that day and compared to that this was a disappointment. The guides were friendly and we did see the northern lights, but for a more comfortable experience I’d recommended a different tour.

• Great boating experience

  Z5565KOaliciap,

  6 thg 3, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Very nice adventure , team with little care and comfortable boat with 2 floors to warm up with hot drinks and guides at the top

  

  

  

  

  

  

  
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