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• Awful experience 😞

  Adi S,

  22 thg 7, 2024

  - Viator

  1.00

  I'm furious and highly disappointed by my non fulfilled experience!!! Before I purchased the Wimbledon ticket I read thoroughly through the description of the tour. By writing in the description that this Wimbledon walking tour meeting point is at the Ritz Hotel - it means that there is going to be a guide guiding you to Wimbledon stadium and museum!!!! It doesn't say a walking tour by myself forth and back!!!! After I paid for this tour ahead of time, met at the alleged "meeting point", I was only then told on the spot that it is a solo tour, that it I need to guide myself to Wimbledon with no apparent guide in the horizon. In addition, there was ZERO logic to this alleged tour!!! I paid strictly for the Wimbledon walking tour and in stead I was told on the spot that I'm going for an attractions tour around London that other people requested in advance. After I was told that not only did I paid for an unguided tour to WIMBLEDON, I was now about to embark on various attractions tour that I neither paid for, nor wanted to take any participate in. If I had known that there would not be a guide on this Wimbledon walking tour, I WOULD HAVE MOST DEFINITELY NOT PAID 164 DOLLARS for this alleged guided tour. Meeting point is literally saying a guided tour. Furiously I had no choice but to leave the meeting point, lose this enormous fee for this "TOUR" and go back to my hotel. I paid for a guided tour for the purpose of being secured with a guide and not having to dragged myself to Wimbledon fourth and back. With GREAT sadness I say that I will never use VIATOR even again!!! Adi Shtainshneed

• John was an excellent...

  Heather V,

  7 thg 9, 2023

  - Viator

  5.00

  John was an excellent tour guide. He was very knowledgeable and kind! He truly enjoys what he does! We felt we could ask him anything and he would know the answer!

• Half A Tour

  Roger M,

  7 thg 10, 2022

  - Viator

  2.00

  I would assume at this point that they don't care what i say, what they do as things did not go as I expected, purchased & planned. BTW, the 2 stars are for the first part as I was not interested and we couldn't get in the palace that day. As you can see from their ad, this is the "Wimbledon Tennis & Westminster Landmarks Walking Tour". Unfortunately the first part is not done by them, in fact they do nothing for and about it. and you are on your own, in fact you don't even have to use them and you can purchase on your own, directly from Wimbledon and get a time slot and a personal walking tour for $ 21 each senior or and it is wonderful. I waited to write this. In fact I waited 3 weeks & after I returned home. I contacted Viator immediately after the incident and the tour operator chose to email me instead & denied to refund me and had no apologies. Not very nice and trust worthy In fact i am on twitter as we speak and they are thanking me to help with their suppliers but no refund. We purchased this to see, as it says and ended up with a nice outside, walking, tour of the palace and park, but no Wimbledon. For that, without any listed instructions mentioned, you were supposed to travel to the stadium on your own and figure it out with out an appointment and again figure it out We never did it, I set it up another day and I purchased the tickets directly for $ 42 for 2 and had a wonderful time I know they will deny it and say other things but why would i go to this much trouble and the only reason is, some one has to tell on them. Be careful Signed, stop spending my money and refund it